Effective Date: [30/08/24]

At Minz Digital, we are committed to providing high-quality social media management services to help you achieve your business goals. We understand that sometimes things may not go as planned, and in such cases, we have established the following refund policy.

1. Service Satisfaction Guarantee

We strive to deliver services that meet or exceed your expectations. If you are not satisfied with our services, please contact us within 7 days of receiving the service deliverables to discuss your concerns. We will work with you to resolve any issues and ensure your satisfaction.

2. Eligibility for Refund

Refunds will only be considered under the following circumstances:

 

• • Failure to Deliver: If we fail to deliver the agreed-upon services within the specified timeframe without prior notice or mutual agreement for an extension.

• • Termination of Contract: If you decide to terminate the contract before the services are fully rendered, a partial refund may be issued based on the work completed and the costs incurred up to the point of termination.

3. Non-Refundable Services

The following services are non-refundable:

 

• • Completed Services: Once a service is completed and delivered as per the contract, no refunds will be issued.

• • Monthly Retainers: Monthly retainer fees for ongoing social media management services are non-refundable after the month has begun.

• • One-Time Consultations: Fees for one-time consultations are non-refundable after the consultation has been provided.

• • Initial Payment: The initial 25% payment required at the time of signing the agreement is non-refundable if the client decides to discontinue the service within one week of the agreement.

• • Post-Week Discontinuation: If the client decides to discontinue the service after one week from the start of the agreement, the amount for work already completed will not be refundable. Only the amount for work not yet completed will be refundable.

4. Payment Terms

 

• • Initial Payment: 25% of the total amount is due on the day the agreement is signed. The remaining balance must be paid within one week from the start of the agreement.

• • Advance Payment: Payment for each month is due between the 1st and the 7th of that month.

• • Specific Deliverables: Payments for paid portions and SEO blog writing are due the day after the delivery of the work.

• • Additional Costs: Any costs for paid marketing and content writing for blogs will be billed separately.

5. Refund Process

To request a refund, please follow these steps:

 

1. 1. Contact Us: Email us at [your email address] within 7 days of receiving the service deliverables, providing detailed information about your concerns.

1. 1. Review: We will review your request and the circumstances surrounding it. This process may take up to 14 days.

1. 1. Resolution: We will either issue a refund, provide an alternative solution, or explain why a refund is not applicable.

6. Refund Amount

The refund amount will be calculated based on the following factors:

 

• • The portion of the services completed and delivered.

• • Any non-refundable costs or expenses incurred.

• • The original service agreement and scope of work.

7. Payment of Refunds

If a refund is approved, it will be processed within 14 days of approval. The refund will be issued using the same payment method you used for the original transaction unless otherwise agreed.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated to you in writing and will apply to all services purchased after the effective date of the new policy.

9. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

 

• • Email: riyaminzdigital@gmail.com

• • Phone: 9341732484

NO REFUND POLICY for Digital Products

Creating a “No Refund Policy” in India is a sensitive matter, and it’s important to comply with applicable Indian laws and regulations, such as the Consumer Protection Act, 2019. A well-drafted policy should clearly communicate your company’s stance on refunds while adhering to legal requirements. However, please note that a no refund policy may not always be enforceable, and in certain circumstances, consumers may still have the right to request a refund. Consult with a legal professional to ensure that your policy aligns with the law. Below is a template as a starting point:

Minz Digital has No Refund Policy

26/08/24

1. Introduction

Welcome to MINZ DIGITAL (“we,” “us,” or “our”). We value your business and are committed to providing you with high-quality products/services. This No Refund Policy outlines our policy on refunds for purchases made through our platform.

2. No Refund Policy

2.1. Our products/services are provided on an “as-is” basis. We do not provide refunds for any purchases made through our platform, except where required by applicable law.

2.2. All sales are final. We do not offer refunds or exchanges for any reason, including but not limited to:

   – Change of mind

   – Dissatisfaction with the product/service

   – Technical issues or compatibility problems

   – Cancellation of a subscription or service

3. Exceptions

3.1. Legal Obligations: If we are required by Indian consumer protection laws to provide a refund in specific circumstances, we will comply with those legal obligations.

3.2. Defective or Non-Conforming Products/Services: If you receive a defective or non-conforming product/service, please contact our customer support within 6 days of purchase, and we will work with you to resolve the issue, which may include a refund or replacement as required by law.

4. Contact Us

If you have any questions or concerns about this No Refund Policy, please contact us at riyaminzdigital@gmail.com.

5. Changes to this Policy

We reserve the right to modify this No Refund Policy at our discretion. Any changes will be posted on our website or communicated through other appropriate means.

By making a purchase through our platform, you acknowledge and accept the terms of this No Refund Policy.

Riya Minz

Social Media Manager I Content Strategist 

Minz Digital

24/8/2024